11:33 PM, Wednesday, May 23rd, 2012:
What you don't realize is how subconsciously the excitement builds. Getting up this morning... "We're going to Disneyland!". Getting in the car: "We're going to Disneyland!". Getting on the freeway, finally getting to the exit! The long light you have to sit at before the park! Paying for parking! Getting out of your car and seeing all of the kids buzzing with excitement. Your wife is pregnant! This will be you in a couple of years!! Watching them all try to walk to the tram. A day at Disneyland through their eyes is magic. Getting to the tram! Riding the tram! Taking your first instagram picture:
Then, because it's a park-hopper pass... you get to pick WHICH park to go to first! I've never been to California Adventure so hell yes, that one first!!! What was a chore for a year (trying to find a day to spend at Disneyland before it expired on May 24th, 2012), creeps up on you. Even though Talya was pregnant and we couldn't ride too many things we both managed to get legitimately amped. This was a glipmse into our future with kids... all thanks to Michael Lowe, an executive at Disney, who gave Talya's mother 2 park-hopper passes as a year-end present at the school she teaches:
Yes we were cutting it close coming on May 23rd, but again - very hard to arrange your schedules and not go on a crowded weekend. We did it! We got in yet another line to go to California Adventure and when she scans the ticket she says they've already been used. Considering they've been in our possession the entire time, I found that hard to believe. She says "Oh it happens all the time with the employee tickets, they give them out twice."
So she calls someone over and he pulls us aside and scans them himself. One ticket was used on January 8th, 2012 and the other was used on February 27th, 2012. He again reiterates:  "Yeah, this happens all the time. The employee can print as many copies as he wants if they're unused." Considering the May 24th, 2012 expiration date, that's quite a flaw in the system wouldn't you say? No offer to help us out, work something out (two park-hopper tickets would be well over $200), or try and contact Michael Lowe. I ask about at least getting our $15 for parking back and he says to go to customer service.
I stand in THAT line and for the THIRD time the employee says nonchalantly "Oh, yeah, this happens all the time. The employee must have printed them twice." Listen, do you know what DOESN'T happen all the time? ME GOING TO DISNEYLAND. Or for most anyone on the PLANET. So don't act like this isn't a big deal. An hour drive to Anaheim pales in comparison to what most people have been through to get to Disneyland. I resisted the urge to go "Griswold" and get into the park, deciding instead to just get home as soon as possible and start working on the house to forget this happened. So we got back on an EMPTY tram as it was 10:30 in THE MORNING, to go home...
We got back in relatively good time and went to Home Depot to get some drywall for me to continue the work on the house. Talya joked that this would be the worst day of her life as a child as she was forced to go to Home Depot with her father for "errands" and had she thought she was spending the day at Disneyland and instead went to Home Depot, her cerebral cortex may have split in half. LOL. I certainly wasn't intending to add insult to injury, but I needed to get back to work.
Of course the day processed a bit more and after speaking with some people on Facebook about it... I'm really annoyed. The fact that there was no way for me to call ahead (had it even occurred to me this was possible) to see if the tickets had been used REALLY upsets me. They have to fix this system. "Happens all the time"? Are you serious? THEN FIX IT. We didn't do anything wrong. We didn't photocopy the tickets. We didn't scam anyone. The Disney employee made a mistake that apparently is very easy to make, and we get screwed? From my perspective it looks like every damn ounce of fault is on Disney. Be it a bad system for printing employee passes, to having NOTHING on the ticket itself that says this could happen, to even having an EXPIRATION date that is worthless... Disney did everything wrong. And it will happen again and again and again.
So I'll pass this video along and write a letter to Disney linking this entry. The goal is to change the sytem, not get free passes. I dare them to do THAT. LOL. "Hey, here's a free pass that you're welcome to use and hopefully we don't accidentally give it to someone else and waste your day AGAIN." I would never accept that. Fix the system and give us season passes with an actual CARD. Something tangible that is linked to our NAMES.